Reservation Policy

License Number: 62594/AL

General Terms

By placing a booking with us (La Senhora Das Oliveiras ) you (the lead guest) and your booking party (guests) agree to the following terms and conditions as set-out. During your stay you agree to abide by the subsequent conditions as set-out. If you have any questions about booking with us, please contact us before making a booking.

To place a booking with us the lead guest must be at least 18 years of age. The maximum number of staying guests per room is illustrated in the room occupancy details on the website. Where the person making the booking is different to the lead guest taking up the occupation, the person making the booking may be held responsible for cancellation, non-arrival and damages as set-out within. Only the lead guest and the named booking party are allowed to use the property and its facilities, any third party visitors are only allowed access at our express permission.

Secure A Booking

To secure any booking we require a deposit to be paid in advance, this deposit amount is =100% of the total reservation amount.

Deposit payments must be ‘cleared funds’ before a booking can be confirmed. Deposits are only refundable under the conditions set-out here within.

Deposit payments must be made within 48hrs from the confirmed booking in order to secure your reservation. 

Payments can be made online using debit / credit card as well as by digital bank transfer via the secure payment scheme Stripe.

All guests agree to respect the privacy and peace of all other staying guests, neighbours and the owners at all times. We reserve the right to cancel a booking with immediate effect if guests are not honouring this agreement or causing a disturbance / nuisance to other guests, neighbours or the owners.

Check-In / Check-Out Times

After successfully making a reservation at La Senhora Das Oliveiras our check-in and check-out policy is the following.

CHECK-IN: After 15:00 (03:00PM)

CHECK-OUT: Before 10:00AM

Cancellation, Refund, Non Arrival

Guest who need to cancel a booking should contact us as soon as possible. Deposits and payments already paid are only returned in accordance with the following conditions;

  • Cancellation made up to 48hrs after booking = Full deposit refund
  • Cancellation made up to 30 days or more of your arrival date = 50% payment refund.
  • Cancellation made less than 29 days of arrival date = No refund issued, full amount of booking due.


Non-arrival guests, who are unable to attend or fail to attend for whatever reason forfeit their deposit paid and the full amount of the booking will be due. It is suggested that booking guests take out appropriate holiday / cancellation insurance where required.

In the rare event we need to cancel your booking with us, please be aware that we cannot be held liable for circumstances beyond our control and that our liability to you is limited to the refund of any payment already made.

Need More Information?

We’re happy to answer all your questions and concerns.

Feel free to get in touch with us via the contact page.

Policy Last Updated: January 9, 2023